Privacy Policy

Last updated: 19 July 2026

This is a general template provided as a starting point. Before you rely on it, have it reviewed against your actual practices and the Australian Privacy Principles by someone responsible for your firm's compliance. Fill in the bracketed placeholders.

Valex Solutions & Co Pty Ltd (ABN 98269738473) ("we", "us", "our") is committed to protecting your privacy. This policy explains how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

Depending on how you interact with us, we may collect:

Contact details you provide, such as your name and email address.
The content of any message or enquiry you send us.
Information you provide when we act for you, which for tax and accounting services may include financial and tax-related information.
Basic technical information from your visit, such as your IP address, handled by our hosting for security and reliability.

How we collect it

We collect personal information directly from you, for example when you submit the enquiry form on this website, book a consultation, email or call us, or engage us to provide services.

Why we collect it

We use your personal information to:

respond to your enquiry and communicate with you;
provide the accounting, tax and advisory services you request;
meet our legal, regulatory and professional obligations; and
maintain the security and integrity of our systems.

Disclosure

We do not sell your personal information. We may disclose it to third parties who help us operate, such as our email and IT service providers, and to government agencies where required or authorised by law. Enquiry emails from this site are transmitted using Microsoft services. This website embeds a Google Maps location map; when it loads, Google may receive your IP address under Google's own terms.

Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Access to your information is limited to those who need it to do their work. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Access and correction

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We may need to verify your identity before acting on a request.

Cookies and analytics

This website does not set tracking or advertising cookies. Fonts are served from our own site rather than a third party. If we add analytics in future, we will update this policy.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

Privacy enquiries: enquiries@valexsolutions.com.au
Valex Solutions & Co Pty Ltd, Unit 22, 104-106 Ferntree Gully Road, Oakleigh East VIC 3166
(03) 8524 6178

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown above.

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